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Get to Know the Heart of Counts Family Pharmacy

At Counts Family Pharmacy, we believe in providing more than just prescriptions – we deliver a pharmacy experience that prioritizes your well-being, values community, and ensures exceptional care for every patient who walks through our doors. Since opening in April 2016, our mission has been simple: to offer high-quality healthcare at affordable prices, while making meaningful connections with our patients.

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Caring for Our Community

We are passionate about serving our community. From the very beginning, our goal has been to make healthcare both accessible and personal. By getting to know our patients on an individual level, we’re able to deliver customized care that truly makes a difference. Our innovative workflow, including predictive refilling, is designed to reduce wait times, improve medication adherence, and relieve the burden of managing prescriptions. This efficiency gives us more time to focus on what matters most – building relationships with our patients. After all, we believe that true care starts with truly knowing the people we serve.

As we often say, "Take care of your community, and they will always take care of you." These are the words we live by at Counts Family Pharmacy, and they shape everything we do.

Meet Our Team

Dr. Jeremy Counts

Founder & Lead Pharmacist
Jeremy Counts’ love for pharmacy began early on, growing up as the son of an independent pharmacist. He carried that passion into his education and professional journey, earning his Doctor of Pharmacy degree from the Appalachian College of Pharmacy in 2014. In 2016, Jeremy realized his dream of opening Counts Family Pharmacy, where he could combine his expertise with a personalized, community-focused approach to patient care. Jeremy’s vision is simple yet powerful – to create a small-town pharmacy where every patient feels valued, cared for, and supported in their health journey. With over 15 years of experience working in all areas of pharmacy, Jeremy is dedicated to making Counts Family Pharmacy a welcoming, patient-first environment for everyone.

Dr. Jaclyn Elbin

Pharmacist
Jaclyn Elbin joined the Counts Family Pharmacy team with a shared passion for providing personalized healthcare to the community. A graduate of Virginia Tech and Virginia Commonwealth University, where she earned her PharmD, Jaclyn brings both expertise and warmth to her role. Residing in Christiansburg with her family, Jaclyn is not only a skilled pharmacist but also a proud member of the local community. She’s dedicated to ensuring that each patient receives the highest level of care, and her commitment to making a positive impact on her patients’ lives is at the core of everything she does.