When Convenience Comes at a Cost
You know that feeling when you walk into a chain pharmacy, take a number, and wait…and wait…only to be handed your meds with barely a word exchanged? Yeah, we’ve been there. And the truth is, a lot of people don’t even realize what they’re missing out on until they experience what a true community pharmacy feels like.
At Counts Pharmacy, we’re all about flipping that script. We believe your pharmacy should care about you, not just your prescriptions. If you’re wondering whether it’s time to make the switch, here are five red flags to keep an eye on.
1. You’re Just a Number—Not a Neighbor
When was the last time your pharmacist knew your name without checking the label? At large chain stores, you’re one of hundreds of daily transactions. But at a local pharmacy like ours in Blacksburg, we know our customers personally—and we like it that way.
Your health isn’t one-size-fits-all, and neither is our service. We take time to chat, ask questions, and make sure you leave with more peace of mind than you walked in with.
2. They Don’t Offer Affordable Options
Prescription costs can be outrageous—and sadly, most big-name pharmacies aren’t offering much help. At Counts, we built our own 25/50 Cash Plan to make life easier for folks who don’t have insurance (or are just tired of sky-high copays). You’ll get access to a huge list of generic medications priced at just $25 or $50. No hoops, no fine print—just fair prices for the meds you need.
We believe everyone deserves access to affordable care, period.
3. You’re Rushed—or Worse, Ignored
Your questions matter. Whether you want to know about side effects, drug interactions, or what time of day to take your prescription, you should never feel like a burden for asking.
At Counts Pharmacy, we encourage conversation. Our team takes the time to explain everything in plain English (no pharmacy-speak), and we’re always just a call or click away. Got a concern about a medication? We’ll walk through it with you. Need help transferring your prescription? We’ve made it super easy here.
4. There’s No Personal Touch
A pharmacy shouldn’t feel like a checkout line—it should feel like part of your health care team. Whether it’s helping you navigate refills, working with your doctor, or reminding you when you’re running low, we’re here to take things off your plate—not add to it.
Need to refill a prescription on the go? Use our easy online RX refill portal. Want to swing by and pick something up for your kid? We’ve even got Pokemon cards and Lego sets to make it a fun stop for the whole family.
5. They’re Not Part of Your Community
Let’s be real: healthcare should feel local. Your pharmacist should know about the allergies going around town, what doctors are nearby, and how to best support the people who live here. We’re proud to be part of the Blacksburg community, serving families, students, and seniors alike.
Whether you’re walking in for the first time or you’re a long-time customer, we treat you like part of our family. That’s the kind of care you just don’t get from a big-box pharmacy—and it’s why so many people in our town are making the switch.
Bonus: Switching Is Way Easier Than You Think
Worried that transferring your prescription will be a hassle? Don’t be. We handle the legwork—all you have to do is fill out a quick form on our Transfer RX page, and we’ll take care of the rest. You’ll be all set before you even walk through the door.
And if you ever need anything or want to talk through your options, just get in touch. We’re happy to help however we can.
The Bottom Line
Your health deserves better than rushed service, sky-high prices, and impersonal care. At Counts Pharmacy, we’re here to give you more than just meds—we offer support, trust, and real connection. We believe in old-school service, modern convenience, and treating every customer like family.
So if you’re tired of feeling like just another number at the chain store, come see what local pharmacy care really feels like.
Ready to make the switch?
Visit us at countspharmacy.com or stop by the store—we’ll be glad to see you.